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Inbound & Outbound Call Center Services
Your Business, Our Responsibility!
Working with Access24 has really boosted my bookkeeping business. In our first meeting, they carefully understood what kind of service I’m willing to provide my clients and acted accordingly. Their telemarketing team is fantastic and with their support, I now get clients beyond my service area. Moreover, they also keep track of my scheduling and appointments with their VA service so I can solely focus on my clients and not worry about anything else. They are responsive, creative and excellent team players.
Dawit Teferi Birhan
CEO, Abmeasy.com
We are Ready to Support Your Back-Office!
Smart businesses always keep a clear line of communication with their customers – that’s why calls do matter!
No matter what type of business you own, we can handle any number of inbound and outbound calls.
This way you can focus on what matters – profit for your business – leaving the back office support to us.
Outbound Call Services:
To maintain a steady growth, you need to send the right information to your customers at the right time. Our caller agents are experts at making sure that you get the maximum exposure.
Here is a list of Our Outbound call services:
- Cross Selling and Up-selling
- Telemarketing Services
- Market Research & Survey
- Product or Service Promotion
- Cold Call Lead Generation
- Billing and Product Information
- Fundraising or Elections Calls
- Interviews and ScreenBox and More..
Inbound Call Services:
We are sensitive to your customer’s needs and treat them as good as you would. You can rest assured that we will represent you in the best way possible.
We handle your every customer with the highest professionalism, courtesy, and patience – making sure that they are satisfied with their queries.
Here is a list of Inbound call services:
- Helpdesk Solutions
- Inquiry Handling
- Tech Support Solutions
- Sales Lead Qualification
- Email and Chat Support
- Transcription Services
- Order Taking Services
- Answering Service
- Customer Service
- Direct Response Marketing
- Interactive Voice Response (IVR)
- Data Entry
- Web Chat
- Quality Assurance and More..